‘Keep them coming back!‘ It’s not that the customer is always right, it’s that the right customer, given the right experience, will happily make you rich!
In this area we will cover a new topic concerning the customer experience, giving you the tools to examine your business practices and how your staff performs.
Every quarter we break down one of our ’12 Steps to a Great Customer Experience’ in a brief video. Not only will you learn one of these key steps each time but why it’s important and how to teach it to your team. Get these steps right and you will see; client retention rise, revenue per client rise and more referrals.
You also receive ‘customer accountability tasks’ that will help you gauge your customers’ experiences.